Terms – Inter Biotech Services

Last Updated: December 14, 2025

IMPORTANT LEGAL NOTICE: Please read these Terms and Conditions carefully before using any services provided by Inter Biotech Services. By accessing our website, using our mobile applications, or engaging our services, you agree to be legally bound by these Terms. These Terms contain important limitations on our liability and require you to indemnify us for certain claims. If you do not agree to these Terms, you must immediately discontinue all use of our services.

1. Parties and Acceptance

These Terms and Conditions (“Terms”) constitute a legally binding agreement between:

Madison DBA Inter Biotech Services (“IBS,” “we,” “us,” or “our”)
ul. Mielęckiego 10 lok 503
40-013 Katowice, Poland
Email: [email protected]

and you (“Client,” “you,” “your,” or “User”).

By accessing our website at https://ibs3.com (the “Site”), using our mobile applications, submitting inquiries, or engaging any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease all use of our Site, applications, and services.

We reserve the right to modify these Terms at any time. Material changes will be communicated via the Site or email. Continued use of our services after changes constitutes acceptance of the modified Terms. It is your responsibility to review these Terms periodically.

2. Services Provided

Inter Biotech Services provides specialized technology and business solutions primarily to merchants in high-risk industries, including but not limited to the biotech, peptides, and research chemicals sectors. Our services include:

2.1 E-Commerce Website Development

Custom WordPress website design and development
E-commerce platform integration and customization
Security-first architecture tailored for high-risk merchants
Compliance features including age verification, regulatory disclaimers, and product categorization
Custom plugins and functionality development
Website hosting, maintenance, and technical support

2.2 Payment Processing Integration

Automated credit card processing system integration
Payment gateway configuration and optimization
High-risk merchant account setup assistance
Payment workflow automation
Integration with third-party payment processors (e.g., Stripe, PayPal, specialized high-risk processors)

Important: IBS does not directly process payments, hold merchant accounts, or act as a payment facilitator. We integrate your business with third-party payment processors. All payment processing is subject to the terms and conditions of the respective payment processor.

2.3 Fraud Prevention Consortium

Shared fraud prevention network across participating merchants
Real-time verification of customer information against consortium database
SHA-256 encrypted hashing of email addresses and shipping information
Automatic blocking of known fraudulent customers
Customizable fraud check configurations
Reporting and analytics on fraud prevention effectiveness

Data Privacy: The Fraud Prevention Consortium operates using cryptographically hashed data only. No raw customer information (emails, addresses, names) is ever stored on our servers or shared between merchants. All data is one-way encrypted using SHA-256 hashing, making it mathematically impossible to reverse-engineer original customer information.

2.4 Mobile Applications

White-label mobile applications for iOS and Android
Customer protocol tracking and research logging
Order management and reordering functionality
Stock notifications and product updates
Integration with your e-commerce platform
Custom branding and design
App maintenance and updates

Data Collection in Mobile Applications:

We collect and retain: Email addresses for account authentication, login credentials (encrypted), user preferences, and device information for security purposes
We do NOT collect: Health data, medical information, biometric data, or any information covered under HIPAA or similar health privacy regulations
Protocol tracking data: Stored locally on user devices only; IBS does not collect, store, or have access to customer protocol tracking information
Purchase data: When customers make purchases through the app, they are redirected to your website for secure login and checkout; you maintain the direct customer relationship and all transaction data

2.5 Marketing and SEO Services

Search engine optimization (SEO) for high-risk industries
Compliant advertising strategy development
Google Ads and Meta advertising campaign management
Content strategy and creation
Competitive analysis and market research
Conversion rate optimization

2.6 Regulatory Compliance Consulting

General industry best practices guidance
Product labeling and description recommendations
Website compliance review
Age verification and access control implementation
Advertising policy compliance guidance

CRITICAL DISCLAIMER: IBS is NOT a law firm and does NOT provide legal advice. Our compliance consulting is based on industry knowledge and best practices, not legal expertise. Any regulatory or compliance guidance we provide is for informational purposes only and should NOT be relied upon as legal advice. You are strongly encouraged to consult with a qualified attorney licensed in your jurisdiction for all legal and regulatory matters. See Section 10 for full regulatory disclaimer.

2.7 Custom Development and Consulting

Custom software development
API integration and development
Business process automation
Technical consulting and strategy
Security auditing and recommendations

Service Customization: Specific services, deliverables, timelines, and fees are outlined in individual proposals, statements of work, or service agreements. This document governs all services unless superseded by a written agreement signed by both parties.

3. Client Eligibility, Representations, and Responsibilities

3.1 Legal Capacity and Eligibility

You represent and warrant that:

You are at least 18 years of age and have the legal capacity to enter into binding agreements
If representing a business entity, you have the authority to bind that entity to these Terms
You are not prohibited from receiving our services under applicable laws or regulations
Your use of our services does not violate any applicable laws, regulations, or third-party rights

3.2 Business Compliance

Client represents and warrants that:

Client operates a legitimate business in full compliance with all applicable federal, state, local, and international laws and regulations
Client maintains all necessary business licenses, permits, registrations, and certifications required for their operations
For businesses in regulated industries: Client is solely responsible for compliance with all industry-specific regulations including but not limited to FDA regulations, DEA requirements, state pharmacy laws, and international equivalents
Client will not use IBS services for any illegal purpose or to facilitate illegal activities
Client will not sell controlled substances, scheduled drugs, or products illegal in their jurisdiction

3.3 Product and Service Representations

For clients selling products (particularly research chemicals, peptides, or similar items), Client represents and warrants that:

All products are legal for sale and distribution in Client’s jurisdiction
All products are properly labeled as “research only,” “not for human consumption,” “not for therapeutic use,” or similar disclaimers as legally required
Client makes no medical claims, therapeutic claims, health benefits claims, or diagnostic claims about products
Client does not market products for human consumption or therapeutic use
Client maintains proper documentation, certificates of analysis, and product safety information
Client conducts age verification where legally required
Client follows all advertising restrictions and labeling requirements

3.4 Information Accuracy

Client agrees to:

Provide accurate, current, and complete information when registering for services, creating accounts, or engaging with IBS
Maintain the confidentiality of account credentials and login information
Notify IBS immediately of any unauthorized access to accounts or security breaches
Accept responsibility for all activities that occur under Client’s accounts
Provide necessary materials, content, and information in a timely manner to facilitate service delivery

3.5 Payment Processor Relationships

Client acknowledges and agrees that:

Client is solely responsible for maintaining relationships with payment processors
Client must comply with all payment processor terms of service and policies
Client is responsible for all chargebacks, disputes, and payment processor fees
IBS has no control over payment processor decisions, account suspensions, or terminations
Client will not hold IBS liable for payment processor actions or lost revenue due to processor issues

3.6 Customer Relationships and Data

Client acknowledges that:

Client maintains the direct relationship with their customers
Client is solely responsible for customer service, order fulfillment, and customer satisfaction
Client is responsible for compliance with data protection laws (GDPR, CCPA, etc.) regarding customer data
Client must maintain privacy policies and terms of service for their own customers
IBS is not responsible for Client’s handling of customer data, disputes, or regulatory compliance

4. Fees, Payment Terms, and Billing

4.1 Fee Structure

Fees for IBS services vary based on the specific services provided and are outlined in proposals, invoices, or service agreements. Typical fee structures include:

One-time setup fees: For website development, payment integration, fraud consortium setup, and mobile app deployment
Monthly maintenance fees: For hosting, technical support, software licenses, and ongoing services
Per-transaction fees: Typically 1-2% for automated payment processing services
Hourly consulting rates: For custom development and consulting services
Project-based fees: For specific deliverables as outlined in proposals

4.2 Payment Processing

Payments are processed through integrated payment processors such as Stripe. By making payments, you agree to the terms and conditions of the respective payment processor. IBS is not responsible for payment processor fees, holds, or account issues.

4.3 Invoicing and Payment Due Dates

Invoices are due within thirty (7) days of the invoice date unless otherwise specified
Setup fees are typically due before work commences
Monthly fees are billed in advance on the first of each month
Transaction-based fees are calculated and billed monthly in arrears

4.4 Late Payments

Late payments are subject to interest at a rate of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower. IBS reserves the right to suspend services for accounts with overdue balances exceeding thirty (7) days.

4.5 Taxes

All fees are exclusive of applicable taxes (VAT, sales tax, withholding tax, etc.). Client is responsible for payment of all applicable taxes. If IBS is required to collect or pay taxes on Client’s behalf, such amounts will be added to invoices.

4.6 Refunds and Cancellations

Setup fees and completed work are non-refundable
Monthly fees are non-refundable but will not be charged after service cancellation takes effect
For ongoing services terminated mid-month, fees may be prorated at IBS’s discretion
Custom development work is non-refundable once commenced
Deposits and advance payments are non-refundable

4.7 Fee Changes

IBS reserves the right to modify fees for ongoing services with thirty (30) days’ written notice. Continued use of services after the notice period constitutes acceptance of the new fees.

4.8 Chargebacks

If you dispute any charge with your payment provider and initiate a chargeback, IBS reserves the right to immediately suspend all services pending resolution. You will be responsible for all chargeback fees and costs associated with the dispute. Repeated chargebacks may result in termination of all services.

5. Intellectual Property Rights

5.1 IBS Intellectual Property

IBS retains all ownership rights to:

Pre-existing software, code, templates, frameworks, and development tools
Proprietary algorithms, methodologies, and business processes
Fraud prevention consortium infrastructure and data
Mobile application source code and architecture
IBS branding, trademarks, logos, and marketing materials
Documentation, training materials, and knowledge base content

5.2 License Granted to Client

Upon full payment of all applicable fees, IBS grants Client a limited, non-exclusive, non-transferable, non-sublicensable license to use deliverables (websites, applications, custom code created specifically for Client) solely for Client’s internal business purposes. This license does not include the right to:

Resell, redistribute, or sublicense IBS services or deliverables
Reverse engineer, decompile, or disassemble proprietary code or systems
Remove or modify copyright notices or proprietary markings
Use IBS intellectual property to create competing services
Transfer the license to third parties without written consent from IBS

5.3 Client-Provided Content

Client retains ownership of all content, materials, product information, images, and data provided to IBS (“Client Content”). By providing Client Content, Client grants IBS a limited, worldwide, royalty-free license to use, display, reproduce, modify, and create derivative works from Client Content solely for the purpose of providing services to Client.

5.4 White-Label Applications

For white-label mobile applications:

Client receives rights to use their own branding, logos, and content within the application
IBS retains ownership of the underlying application code, framework, and infrastructure
Client may market the application as their own branded product
IBS infrastructure and backend systems remain the property of IBS

5.5 Client Warranties Regarding Content

Client represents and warrants that all Client Content:

Does not infringe upon any third-party intellectual property rights, including copyrights, trademarks, patents, or trade secrets
Does not violate any laws, regulations, or third-party rights
Does not contain defamatory, obscene, or illegal material
Is accurate and not misleading
Complies with all applicable advertising and marketing regulations

5.6 Feedback and Suggestions

If Client provides IBS with any feedback, suggestions, or ideas regarding services or products, IBS may use such feedback without any obligation to Client, including without limitation the right to incorporate feedback into IBS services or products.

6. Confidentiality and Data Protection

6.1 Confidential Information

Each party agrees to protect the other party’s confidential information and not disclose it to third parties without prior written consent. Confidential information includes:

Business strategies, plans, and financial information
Customer lists and business relationships
Proprietary technology, source code, and algorithms
Pricing information and commercial terms
Any information marked as confidential or that would reasonably be considered confidential

Exceptions: Confidential information does not include information that: (a) is publicly available through no fault of the receiving party, (b) was rightfully in the possession of the receiving party prior to disclosure, (c) is independently developed without use of confidential information, or (d) must be disclosed pursuant to legal requirement or court order.

Confidentiality obligations survive termination of these Terms for five (5) years.

6.2 Data Protection and Privacy

IBS processes personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.

Types of Data Processed:

Website data: IP addresses, browsing data, cookies (as detailed in Privacy Policy)
Account data: Names, business information, email addresses, phone numbers
Mobile app data: Email addresses, encrypted login credentials, user preferences, device information
Fraud consortium data: SHA-256 hashed email addresses and shipping information (irreversible encryption)

What We Do NOT Collect:

Health data, medical information, or biometric data
Payment card information (handled by third-party processors)
Customer protocol tracking data (stored locally on user devices only)
Sensitive personal data as defined by GDPR Article 9

6.3 Data Security

IBS implements industry-standard security measures including:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication protocols and password protection
Regular security audits and vulnerability assessments
Access controls and employee training on data protection
Incident response procedures

However, no system is completely secure. IBS cannot guarantee absolute security of data and is not liable for unauthorized access resulting from circumstances beyond our reasonable control.

6.4 Data Retention and Deletion

Account data: Retained for the duration of active accounts and as required for legal or financial purposes
Mobile app login data: Retained while accounts are active; deleted within thirty (30) days of account closure
Fraud consortium data: Retained indefinitely as hashed data only (no personally identifiable information)
Financial records: Retained for seven (7) years as required by law

6.5 Client Responsibilities for Customer Data

Client is solely responsible for:

Compliance with all data protection laws applicable to their business and customers
Maintaining privacy policies and obtaining necessary consents from their customers
Proper handling, storage, and protection of customer data collected through their websites and applications
Responding to data subject requests (access, deletion, portability) from their customers
Data breach notification to customers if required by law

6.6 International Data Transfers

As IBS is located in Poland (European Economic Area), data processing occurs primarily within the EEA. If data is transferred outside the EEA, appropriate safeguards will be implemented in accordance with GDPR requirements, such as Standard Contractual Clauses or other approved transfer mechanisms.

7. Warranties and Disclaimers

7.1 Limited Warranty

IBS warrants that services will be performed with reasonable skill and care in accordance with industry standards. Custom deliverables will substantially conform to specifications outlined in the applicable proposal or statement of work.

7.2 Warranty Period and Remedies

For defects in custom development work, Client must notify IBS within thirty (30) days of delivery. IBS’s sole obligation is to correct verified defects or, at IBS’s option, refund fees paid for the defective deliverable. This is Client’s exclusive remedy for breach of warranty.

7.3 DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED IN SECTION 7.1, ALL SERVICES, DELIVERABLES, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

IBS SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING:

Warranties of merchantability
Warranties of fitness for a particular purpose
Warranties of non-infringement
Warranties arising from course of dealing or usage of trade

IBS DOES NOT WARRANT THAT:

Services will be uninterrupted, error-free, or completely secure
Defects will be corrected within any specific timeframe
Services will meet Client’s specific requirements or expectations
Results from use of services will be accurate, reliable, or complete
Third-party services (payment processors, hosting providers) will remain available or perform as expected

7.4 No Guarantee of Specific Results

IBS EXPLICITLY DISCLAIMS ANY GUARANTEE OF SPECIFIC BUSINESS RESULTS, INCLUDING:

Increased sales, revenue, or profitability
Elimination or reduction of fraud or chargebacks
Approval or continued availability of payment processor accounts
Search engine rankings or website traffic
Regulatory compliance or approval by government agencies
Customer acquisition or retention rates
Return on investment (ROI) from services

7.5 High-Risk Industry Disclaimer

Client acknowledges that operating in high-risk industries (research chemicals, peptides, etc.) involves inherent risks beyond IBS’s control, including:

Regulatory changes or enforcement actions
Payment processor account suspensions or terminations
Increased chargeback rates and fraud
Advertising platform restrictions or bans
Public perception and reputational challenges
Legal uncertainties regarding product classification

IBS is not responsible for these industry-specific risks and makes no warranty that services will mitigate such risks.

8. LIMITATION OF LIABILITY

CRITICAL LIABILITY LIMITATION – READ CAREFULLY
This section significantly limits IBS’s liability for damages. By using our services, you agree to these limitations.

8.1 Maximum Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IBS’S TOTAL AGGREGATE LIABILITY TO CLIENT FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT TO IBS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

8.2 Exclusion of Consequential Damages

IN NO EVENT SHALL IBS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or business opportunities
Loss of data or information (Client is responsible for backups)
Loss of goodwill or reputation
Cost of procurement of substitute goods or services
Business interruption or operational delays
Loss of customers or customer relationships
Regulatory fines, penalties, or enforcement actions
Payment processor fees, chargebacks, or account holds
Any other commercial damages or losses

THIS EXCLUSION APPLIES REGARDLESS OF:

The legal theory upon which the claim is based (contract, tort, negligence, strict liability, or otherwise)
Whether IBS was advised, knew, or should have known of the possibility of such damages
Whether the limited remedies provided herein fail of their essential purpose

8.3 No Liability for Client Business Conduct

IBS SHALL NOT BE LIABLE FOR:

Client’s compliance or non-compliance with laws, regulations, or industry standards
Actions taken by regulatory agencies (FDA, DEA, FTC, etc.) against Client
Quality, safety, or fitness of Client’s products
Claims that Client’s products caused injury, harm, adverse effects, or property damage
Client’s product descriptions, marketing claims, or representations
Client’s business practices, customer service, or fulfillment operations
Misuse of research chemicals, peptides, or other products by Client or Client’s customers
Legal actions against Client by customers, competitors, or third parties

8.4 No Liability for Technology Limitations

IBS SHALL NOT BE LIABLE FOR:

System downtime, server failures, hosting issues, or technical interruptions
Data loss, corruption, or breaches (Client must maintain independent backups)
Security breaches, hacking attempts, or unauthorized access by third parties
Software bugs, errors, defects, or performance issues
Incompatibility with third-party systems, browsers, or devices
Changes to third-party APIs, services, or platforms that affect functionality
Internet connectivity issues or network failures
Force majeure events (see Section 13)

8.5 No Liability for Payment Processing

IBS SHALL NOT BE LIABLE FOR:

Fraudulent transactions that occur despite fraud prevention measures
Chargebacks, disputes, payment reversals, or refunds
Payment processor account suspensions, terminations, or holds
Payment processor fees, including chargeback fees, reserve requirements, or penalty fees
Delays in payment processing or fund availability
Lost revenue due to payment processor issues or declined transactions
False positives or false negatives from fraud detection systems
Decisions made by payment processors regarding risk assessment or account status

8.6 No Liability for Third-Party Services

IBS integrates with various third-party services including payment processors, hosting providers, email services, and APIs. IBS is not responsible for the performance, availability, terms changes, or discontinuation of any third-party service. Client must comply with all third-party terms of service.

8.7 No Liability for Mobile Application Content

For white-label mobile applications:

IBS is not liable for content, product information, or data displayed within Client-branded applications
Client is solely responsible for accuracy and compliance of application content
IBS is not liable for customer protocol tracking data stored on user devices
Client bears all responsibility for customer relationships and disputes arising from application use

8.8 Exceptions to Limitations

The limitations in this Section 8 do not apply to:

Liability for death or personal injury caused by IBS’s gross negligence or willful misconduct
Liability for fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under applicable law

8.9 Acknowledgment

Client acknowledges that the fees charged by IBS reflect the allocation of risk set forth in this Section 8 and that IBS would not provide services without these limitations on liability.

9. Indemnification

9.1 Client Indemnification Obligations

Client agrees to indemnify, defend, and hold harmless Inter Biotech Services, its officers, directors, employees, contractors, agents, licensors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees and legal costs) arising from or relating to:

Business Operations and Conduct:

Client’s products, services, or business operations
Claims that Client’s products caused injury, illness, adverse effects, property damage, or death
Product liability claims, including design defects, manufacturing defects, or failure to warn
Claims that products were mislabeled, contaminated, or adulterated
False or misleading advertising or marketing claims
Unfair or deceptive business practices

Legal and Regulatory Compliance:

Client’s violation of any law, regulation, or industry standard
Regulatory actions, investigations, or enforcement proceedings involving Client
FDA warning letters, seizures, or injunctions
DEA investigations or controlled substance violations
FTC enforcement actions regarding advertising or marketing
State pharmacy board or health department actions
Customs or import/export violations

Content and Intellectual Property:

Infringement of any intellectual property rights (copyright, trademark, patent, trade secret)
Client-provided content, materials, or data
Product descriptions, labels, marketing materials, or website content
Use of Client’s branding or trademarks

Customer and Third-Party Claims:

Customer complaints, disputes, or legal actions
Claims by customers regarding product quality, efficacy, or safety
Privacy violations or unauthorized disclosure of customer data
Failure to fulfill orders or provide adequate customer service
Third-party claims arising from Client’s use of IBS services

Payment and Financial Issues:

Fraud, chargebacks, or payment disputes
Money laundering allegations or financial crimes
Violations of payment processor terms of service
Tax evasion or failure to collect/remit taxes

Service Usage:

Misuse of IBS systems, platforms, or services
Unauthorized access to IBS systems or data
Violations of these Terms or any applicable policies
Security breaches caused by Client’s actions or negligence

9.2 Defense and Settlement

IBS reserves the right to assume the exclusive defense and control of any matter subject to indemnification by Client. Client will not settle any claim without IBS’s prior written consent. Client will cooperate fully with IBS in the defense of any claim.

9.3 Notice

IBS will promptly notify Client of any claim for which indemnification is sought. Failure to provide timely notice does not relieve Client of indemnification obligations except to the extent Client is materially prejudiced by the delay.

9.4 Survival

Indemnification obligations survive termination of these Terms indefinitely.

10. Regulatory Compliance Disclaimer

IMPORTANT REGULATORY NOTICE – IBS IS NOT A LAW FIRM

10.1 Not Legal Advice

IBS is NOT a law firm, does NOT employ licensed attorneys, and does NOT provide legal advice. Any regulatory compliance consulting, guidance, or recommendations provided by IBS are:

Based on industry knowledge, best practices, and publicly available information
For informational and educational purposes only
NOT a substitute for professional legal counsel from a licensed attorney
NOT to be relied upon as legal advice or professional legal opinions
Subject to change as regulations evolve and interpretations develop

10.2 Client’s Obligation to Seek Legal Counsel

Client is strongly encouraged and advised to consult with qualified attorneys licensed in their jurisdiction for all legal and regulatory matters, including but not limited to:

FDA compliance for food, drugs, cosmetics, and dietary supplements
DEA regulations for controlled substances and chemicals
State pharmacy laws and regulations
FTC advertising and marketing regulations
Data protection and privacy laws (GDPR, CCPA, etc.)
Import/export regulations and customs compliance
Product liability law and risk management
Intellectual property protection
Business formation and corporate governance
Tax law and reporting requirements

10.3 No Guarantee of Compliance

IBS does NOT guarantee that following our recommendations will result in regulatory compliance. Regulatory requirements are complex, fact-specific, and subject to interpretation. What constitutes compliance depends on numerous factors beyond IBS’s knowledge or control.

Client is solely responsible for ensuring compliance with all applicable laws and regulations. IBS is not liable for regulatory violations, enforcement actions, fines, penalties, or legal consequences resulting from Client’s operations.

10.4 Changing Regulatory Landscape

Regulations governing research chemicals, peptides, and related industries are constantly evolving. Federal agencies, state governments, and international bodies frequently issue new guidance, interpretations, and enforcement priorities. Information provided by IBS may become outdated or inaccurate as regulations change.

Client is responsible for staying informed about regulatory developments affecting their business and updating their practices accordingly.

10.5 Product Classification Disclaimer

IBS does not determine whether specific products are:

Legal for sale in any jurisdiction
Controlled substances or precursor chemicals
Drugs, dietary supplements, or research chemicals under FDA definitions
Subject to DEA scheduling or registration requirements
Misbranded or adulterated under federal or state law

Client bears sole responsibility for determining the legal status and regulatory classification of all products they sell.

10.6 No Attorney-Client Relationship

Nothing in these Terms or any communications with IBS creates an attorney-client relationship. Information shared with IBS is not protected by attorney-client privilege.

10.7 Recommendation to Maintain Legal Counsel

Given the complex and evolving regulatory environment for high-risk industries, IBS strongly recommends that all clients:

Retain ongoing legal counsel familiar with their industry
Conduct regular compliance audits
Maintain relationships with regulatory consultants who are subject matter experts
Participate in industry trade associations and stay informed about regulatory developments
Document all compliance efforts and decision-making processes

11. Termination

11.1 Termination by Either Party

Either party may terminate ongoing services (monthly hosting, maintenance, support) with thirty (30) days’ written notice to the other party. Termination is without penalty except that Client must pay all fees accrued through the effective termination date.

11.2 Immediate Termination by IBS

IBS reserves the right to immediately terminate services and these Terms, without notice, if:

Client breaches any material provision of these Terms
Client fails to pay invoices within sixty (60) days of the due date
Client engages in illegal activities or uses services for unlawful purposes
Client’s payment processor terminates their account
Client is subject to regulatory enforcement action that IBS reasonably believes creates legal or reputational risk
IBS receives a legal demand, subpoena, or court order affecting services to Client
Client provides false or misleading information to IBS
Client engages in abusive conduct toward IBS employees or contractors
Client attempts to reverse-engineer, hack, or compromise IBS systems

11.3 Effect of Termination

Upon termination:

Payment obligations: Client must immediately pay all outstanding invoices and fees incurred through the termination date
Service access: IBS may immediately disable Client access to all platforms, dashboards, and services
Website hosting: If IBS provides hosting, Client has thirty (30) days to migrate their website to another provider before IBS removes content
Mobile applications: IBS may disable backend services supporting white-label applications, rendering them non-functional
Data export: Client may request a data export within thirty (30) days of termination; IBS will provide data in a commonly used format for a reasonable fee
Return of property: Each party must return or destroy confidential information belonging to the other party
Fraud consortium: Client’s data remains in the consortium database (hashed only) to protect other merchants

11.4 No Refunds Upon Termination

Termination does not entitle Client to refunds for prepaid fees, setup fees, or completed work. Ongoing monthly fees will not be charged after the effective termination date (except as necessary to complete a final monthly billing cycle).

11.5 Survival

The following sections survive termination indefinitely: Fees (Section 4), Intellectual Property (Section 5), Confidentiality (Section 6), Limitation of Liability (Section 8), Indemnification (Section 9), Governing Law (Section 14), and any other provisions that by their nature should survive.

12. Service Level and Support

12.1 No Service Level Agreement

Unless explicitly stated in a separate Service Level Agreement (SLA), IBS does not guarantee any specific uptime, response time, or availability metrics. Services are provided on a “best efforts” basis.

12.2 Technical Support

Technical support is provided via email at [email protected] during Polish business hours (Monday-Friday, 9:00-17:00 CET/CEST, holidays excluded). IBS will make reasonable efforts to respond to support requests within 24-48 business hours, but response times are not guaranteed.

Emergency support or after-hours support may be available for an additional fee as negotiated.

12.3 Scheduled Maintenance

IBS may perform scheduled maintenance on systems and infrastructure. When practicable, IBS will provide advance notice of maintenance windows. Client acknowledges that services may be temporarily unavailable during maintenance periods.

12.4 Unscheduled Downtime

IBS is not liable for service interruptions caused by factors beyond our reasonable control, including but not limited to internet service provider failures, hosting provider outages, DDoS attacks, power failures, natural disasters, or force majeure events (see Section 13).

13. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms (except payment obligations) due to causes beyond their reasonable control, including but not limited to:

Acts of God, natural disasters, earthquakes, floods, fires, or severe weather
War, terrorism, civil unrest, riots, or government actions
Pandemics, epidemics, or public health emergencies
Strikes, labor disputes, or shortages of labor
Internet outages, telecommunications failures, or power grid failures
Cyberattacks, hacking, malware, or distributed denial-of-service (DDoS) attacks
Government regulations, embargoes, or sanctions
Failures of third-party service providers (hosting, payment processors, cloud services)

The affected party will notify the other party of the force majeure event and make reasonable efforts to mitigate its effects. If the force majeure event continues for more than sixty (60) days, either party may terminate the affected services without penalty.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Poland, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

14.2 Jurisdiction and Venue

Any legal action or proceeding arising from or related to these Terms shall be brought exclusively in the courts located in Katowice, Poland. Each party irrevocably consents to the exclusive jurisdiction and venue of such courts.

14.3 Waiver of Jury Trial

To the extent permitted by applicable law, each party waives any right to a jury trial in any proceeding arising out of or related to these Terms.

14.4 Attorneys’ Fees

In any legal proceeding to enforce these Terms, the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs from the non-prevailing party.

14.5 Informal Dispute Resolution

Before initiating formal legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation. Either party may initiate negotiations by providing written notice of the dispute to the other party. Parties will negotiate for thirty (30) days before pursuing litigation.

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any executed service agreements or statements of work, constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

15.2 Amendments

IBS may modify these Terms at any time by posting updated Terms on the Site. Material changes will be communicated via email or prominent Site notice. Continued use of services after changes constitutes acceptance. For custom contracts or service agreements, amendments require written agreement signed by both parties.

15.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.4 Waiver

No waiver of any provision of these Terms shall be deemed or constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. IBS’s failure to enforce any right or provision shall not be deemed a waiver of such right or provision.

15.5 Assignment

Client may not assign, transfer, or sublicense these Terms or any rights hereunder without IBS’s prior written consent. Any attempted assignment in violation of this provision is void. IBS may freely assign these Terms without Client consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

15.6 No Third-Party Beneficiaries

These Terms are solely for the benefit of the parties and do not create any rights for third parties, except that IBS affiliates, employees, contractors, and agents are intended third-party beneficiaries of the limitation of liability and indemnification provisions.

15.7 Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, franchise, or employment relationship. Neither party has authority to bind the other or incur obligations on the other’s behalf.

15.8 Notices

All notices under these Terms must be in writing and delivered via:

Email to the addresses on file (deemed received when sent)
Certified mail, return receipt requested (deemed received upon receipt)
Internationally recognized courier service (deemed received upon delivery)

Notices to IBS should be sent to:
Madison DBA Inter Biotech Services
ul. Mielęckiego 10 lok 503
40-013 Katowice, Poland
Email: [email protected]

15.9 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

15.10 Language

These Terms are executed in English. Any translation is provided for convenience only. In case of conflict, the English version controls.

15.11 Counterparts and Electronic Signatures

These Terms and any amendments may be executed in counterparts and by electronic signature, each of which shall be deemed an original and all of which together shall constitute one and the same instrument.

15.12 Third-Party Services

IBS services integrate with various third-party platforms and services (payment processors like Stripe, hosting providers, email services, APIs, etc.). Client’s use of these third-party services is subject to the respective third party’s terms and conditions. IBS is not responsible for third-party service performance, changes to terms, price increases, or discontinuation of services.

15.13 Export Compliance

Client agrees to comply with all applicable export control laws and regulations. Client will not export, re-export, or transfer IBS software or technology in violation of such laws.

15.14 U.S. Government Rights

If Client is a U.S. government entity, IBS software and services are “commercial items” as defined in FAR 2.101, and Client’s rights are limited to those granted in these Terms.

16. Contact Information

For questions about these Terms, our services, or to provide legal notices:

Madison DBA Inter Biotech Services
ul. Mielęckiego 10 lok 503
40-013 Katowice, Poland
Email: [email protected]
Website: https://ibs3.com

ACKNOWLEDGMENT: By using Inter Biotech Services’ website, mobile applications, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You further acknowledge that you have been advised to consult with independent legal counsel regarding regulatory compliance matters affecting your business.